Little Nojele
Shipping & Handling
Our Products
Each piece is thoughtfully made to order, created especially for you after your purchase is placed. This approach allows us to focus on careful craftsmanship and gives every garment its own unique character.
As each order is individually prepared, a dedicated production process takes place before your item is ready to be shipped.
How Ordering Works
- Choose your preferred item and add it to your cart.
- Review your order and proceed to checkout.
- Enter your billing and shipping information.
- Select your preferred payment method and complete your purchase.
- Once your payment is confirmed, you will receive an order confirmation email.
- Your order will then enter the production process.
- When your order is ready, it will be shipped and you will receive tracking information by email.
Orders
Once your order has been placed, you will receive an order confirmation email. If you do not receive it, please check your spam or junk folder, or contact us directly.
When your order has been completed and shipped, you will receive a second email containing your tracking information, allowing you to follow your parcel and monitor its delivery status.
Production & Delivery
Each order goes through two stages: production and shipping.
Production time varies depending on the piece you choose. Items without embroidery are usually prepared within 1–2 weeks, while embroidered pieces may require up to 3 weeks due to the additional handmade work involved.
Once your order has been shipped, delivery times will depend on your location and the selected shipping carrier. Estimated delivery times begin from the date your parcel is dispatched.
We work with trusted international shipping partners to ensure safe and reliable worldwide delivery. During busy periods, such as holidays or special collections, production times may be slightly longer. If this occurs, I will do my best to keep you informed throughout the process.
Shipping Costs
Shipping costs are automatically calculated at checkout based on your delivery address and selected shipping method. The final shipping cost will always be displayed before you complete your purchase.
Customs & Import Fees
Orders shipped to the United States are sent on a Delivered Duty Paid (DDP) basis. Any applicable import duties and taxes are included in the price, and no additional charges will be collected upon delivery.
Customers in other countries may be responsible for customs duties, import taxes, VAT, or other local charges unless otherwise stated at checkout.
Tracking Your Order
Once your order has been shipped, you will receive an email containing a tracking link.
The tracking link is the best way to monitor your shipment and access the most up-to-date delivery information.
As shipments are handled through international logistics networks, tracking updates may take some time to appear after dispatch. Once activated, the tracking page will display the latest delivery status of your parcel.
If tracking information has not been updated for several days or if something appears unusual, please contact us and we will be happy to assist.
Unclaimed or Returned Packages
If a package is unclaimed, refused, or returned to us, it will be processed once it has safely arrived back.
In such cases, the original shipping costs and any return shipping or handling fees may be deducted from the refund amount.
Delivery Issues
If your order has not arrived within a reasonable time after the estimated delivery period, please contact us so we can investigate the issue.
If your parcel arrives visibly damaged, we recommend reporting the damage to the shipping carrier immediately and contacting us as soon as possible so that we can help resolve the situation promptly.